Shoe Repair Simplified

To get your shoes repaired, start by assessing your needs using our detailed service list. Create an order through our user-friendly platform, package your shoes, and send them to our repair center, ideally using Swiss Post's pickup service for convenience. Throughout the repair process, we may contact you for any questions or suggestions. Once the repairs are complete, we'll return your shoes to you in pristine condition, ready to be worn again.

Use Swiss Post to send your shoes to our location in the Canton of Luzern. When you submit your order, a label with our address will be generated for your convenience.

We require upfront payment at the time your order is created. However, we understand that the scope of repair may change during the process, such as alterations to the list of services or types of materials used. In such cases, if your final bill is less than the initial payment, we will issue a refund for the difference. Conversely, if the cost increases due to agreed-upon changes, we will request additional payment to cover the extra services or materials. Our aim is to ensure transparency and fairness in all transactions.

We strive to complete our services within approximately 5 days, with a margin of about 2 days in either direction. However, the exact duration can vary depending on the complexity of the work and the quantity of items being repaired. Rest assured, we'll do our best to return your shoes to you promptly.